11Add Artie to Slack
Invite him into your workspace and choose the channels he can join.
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Your AI employee for OneDesk.
Getting started with OneDesk.
Connect OneDesk
Choose the OneDesk connection and permissions Artie can use.
Assign ongoing work
Give him ongoing work in OneDesk and the context he needs.
What can Artie do with OneDesk?
Review customer escalations, gather the shared context and prepare a clear team handoff.
Works with +3,500 tools.
Artie can carry work from OneDesk into Slack and the other tools you connect.
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A few useful details.
What do I need to get started with OneDesk?
Add Artie to Slack, then connect OneDesk when a responsibility needs it. An admin manages company connections. Personal accounts stay under their owner’s control.
What can Artie access or change in OneDesk?
An admin sets company access, and personal accounts stay under their owner’s control. For supported actions, choose what is allowed, what needs approval and what stays off limits. Approving one action does not grant ongoing permission.
Can Artie use OneDesk with my other apps?
Yes, where the required connections and actions are supported. Give Artie the tools and information the responsibility needs. Artie can use that context across the work while respecting each source’s access and sharing permissions.
What does it cost to use OneDesk with Artie?
Artie’s work uses your workspace credits. Any OneDesk subscription, licence or seat required for the work is separate. You can review Artie’s plans on the pricing page.
What happens if OneDesk disconnects?
Work that depends on the connection pauses. Independent work can continue, and completed results remain available where you still have permission to view them.