Set up an Artisan's email identity
Understand a managed address, a company mailbox and the sender people will see.
Use the communication settings to inspect the Artisan's own email identity. A managed mailbox can be provisioning or unavailable even when the employee is already active in chat.
On this page
Inspect the current address
Open the Artisan's settings and communication or email section. Read the mailbox address, provider and readiness state. Wait for a confirmed ready account before expecting delivery.
Choose company identity deliberately
If the setup offers a company-provided mailbox, follow its provider and admin steps. A company address can require a provider seat or calendar setup. Do not create an address in a teammate's name as a substitute for authorizing the correct account.
Review sender presentation
Check the displayed name, address and supported signature fields. A personal-account draft should use the person and account they selected. A Digital Twin using its owner's account is different from an Artisan writing through its own mailbox.
Resolve setup problems at their stage
A disconnected account needs reconnection; a pending provider setup needs its named admin or provider action; an unconfirmed send needs receipt readback. Changing the signature or repeating the business approval will not fix missing credentials.
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