Choose the right account when an app has several

Inspect the connected identities

Open the app in Apps and review the account labels, owner and connection state. Confirm the email address, organization or provider workspace rather than relying only on a familiar logo.

Name the target in the brief

Tell Artie which account and resource to use. Include the customer, project or calendar if there are several.

Example request

Use our UK HubSpot account, not the US account. Read the Acme deal there and prepare the next-step summary for #uk-sales.

Check consequential actions

Before a send or change, review the actual sender, recipient and target. A personal email, an Artisan mailbox and a company support mailbox are not interchangeable even if the message text is identical.

Reconnect the existing account

If one account is broken, select that account and use Reconnect. Do not add a new connection just to avoid identifying the old one. Confirm the same provider identity after authorization and then check dependent work.