Troubleshoot iMessage or WhatsApp linking
Check account linking, workspace routing and supported conversations.
Linking your message identity and delivering a particular message are separate events. Review both before treating a channel as ready.
On this page
Complete the linking message
Open Account settings and Message Artie. Follow the displayed instructions and send the requested message from your own intended identity. A state such as Waiting for your message means the identity has not finished linking.
Check the linked workspace
Review which workspace the identity is linked to. Use Manage to switch or unlink through the supported flow. Do not send the same instruction to multiple workspaces while diagnosing routing.
Use a supported conversation
Start with a one-to-one message. iMessage group support has its own membership and group controls. Do not assume native WhatsApp groups or group SMS are supported because a one-to-one conversation works.
Check before resending
If a message asked Artie to act externally, inspect the task or provider outcome before repeating it. Report the channel, time, linked workspace and delivery state to support without sharing account credentials.
Need help with your workspace?
Contact support