Artie is not responding in Slack
Check channel membership, identity and the intended conversation.
Start with the Slack workspace and conversation where the request was sent. Missing membership and a message that was not directed at Artie need different fixes.
On this page
Check the workspace and recipient
Confirm you installed Artie in the intended Slack workspace and addressed the relevant Artisan. In a busy channel, mention the Artisan clearly or continue in its existing thread. A normal conversation between teammates does not always call for an AI reply.
Check channel membership
Invite the app or Artisan to a private channel before expecting it to read or respond there. Installation is not membership in every private channel. Confirm that the invitation completed.
Check the work in Artie
Open the related task or chat in the web app. It may already be running or waiting for a specific input. Avoid repeating an effectful request until you know whether the original action happened.
Report a persistent delivery problem
If the request is clearly addressed and the app is present, contact support with the Slack message link, workspace and time. Describe whether web chat works. Do not share a whole private channel export unless requested through an appropriate support process.
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