When credits run out
New paid work pauses unless enabled automatic funding adds credits within your limits. An admin can change the plan or buy top-ups on a Team plan. Paid plans can also wait for their next renewal. Free workspaces do not receive monthly replenishment, and completed results remain available where you still have permission to view them.
Check the balance
New paid work pauses unless enabled automatic funding adds credits within your limits. To restore capacity:
- On a Team plan, have an admin buy a top-up.
- Have an admin choose or increase a monthly plan.
- Wait for your next paid renewal.
An admin can also review any enabled automatic-funding limit. A Free workspace has no monthly replenishment.
Keep completed work available
A pause does not remove work already finished. Where you still have permission, you can access:
- Existing results.
- Usage records.
- Exports.